FAQs
Frequently Asked Questions (FAQs)
1. What types of products does AKAAL HOME DECOR PLUS offer?
AKAAL HOME DECOR PLUS offers a wide range of home decor items, including lighting, textiles, wall decor, kitchen & dining accessories, and outdoor decor. Our collections include everything from elegant table lamps and stylish wall sconces to cozy rugs, chic kitchen essentials, and beautiful garden planters.
2. Are your products sustainable?
Yes! We are committed to offering products that are both stylish and environmentally friendly. Whenever possible, we source items made from sustainable materials and energy-efficient designs, such as eco-friendly textiles and LED lighting solutions.
3. Do you offer customization services for your products?
At this time, we do not offer product customization. However, we have a diverse selection of styles and designs to help you find the perfect item for your space.
4. How do I place an order on AKAAL?
Placing an order is easy! Simply browse through our collections, select the items you wish to purchase, and add them to your cart. When you’re ready, proceed to checkout, fill in your details, and complete the purchase. You’ll receive a confirmation email once your order has been processed.
5. What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment gateways.
6. How long will it take to receive my order?
Shipping times vary depending on your location and the product. Standard delivery usually takes 5-7 business days. We also offer expedited shipping options at checkout if you need your items sooner. You’ll receive tracking information once your order has been shipped.
7. Do you offer international shipping?
Yes, we ship to many international locations. Shipping fees and delivery times will vary based on your destination, which will be calculated at checkout.
8. What is your return policy?
We want you to be fully satisfied with your purchase. If you’re not completely happy with your item, you can return it within 30 days of delivery for a refund or exchange. Please note that items must be in their original condition and packaging. Some items, such as clearance or sale items, may not be eligible for return.
9. How do I initiate a return?
To start a return, contact our customer service team through our contact us page with your order number and the reason for the return. We’ll guide you through the process and provide a return shipping label if applicable.
10. Can I cancel or modify my order after placing it?
If you need to cancel or modify your order, please contact us as soon as possible. We can adjust your order if it hasn’t been shipped yet. Once it has been processed for shipping, we may not be able to make changes, but you can still follow the return process after receiving your order.
11. Do you offer discounts or promotions?
Yes! We frequently offer discounts and promotions on select items or collections. Sign up for our newsletter or follow us on social media to stay updated on our latest deals and special offers.
12. How can I contact AKAAL HOME DECOR PLUS for more information?
You can reach us via our Contact Us page. Our customer service team is here to assist you with any inquiries or concerns.
13. Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to check the status of your delivery.
14. Do you offer gift cards?
Yes! We offer AKAAL HOME DECOR PLUS gift cards in various denominations. They make the perfect gift for anyone looking to update their home decor. Gift cards can be purchased directly from our website.
15. Is there a warranty on AKAAL HOME DECOR PLUS products?
Many of our products come with a manufacturer's warranty, especially for items like lighting and electrical appliances. Specific warranty information can be found in the product description or packaging.